Using Zapp products & services

1. General information on all Zapp products and services

National minutes stand for all voice calls made to any national telecommunication network, including Zapp.

Data traffic represents the Internet connection minutes.

Billing interval:

National calls - 60 seconds + 1 second;
International calls - 60 seconds;
Data traffic - 1 second.

Prices and tariffs presented on this website do not include VAT. The clauses of the subscription contract also apply to all the terms and conditions for using Zapp products and services, mentioned below.

2. Zapp offer (voice, data and SMS)

2.1. Zapp Smart

The monthly USD 4 amount covers costs for voice, voice mail, data, SMS, traffic. The subscriber is free to choose how to spend the monthly amount. The bonus is available starting with the first subscription month. The unused bonus will not roll over. Phone calls to Friends & Family numbers consume the monthly amount, when this is still available International calls are not included in the USD 4 monthly amount. Data upgrades grafted on Zapp Smart can consume the monthly amount. Consumption hierarchy: the data bundle will be used up first, followed by the consumption from the USD 4 amount.

2.2. Zapp 500 Anytime

Zapp 500 Anytime does not include the Anniversary Minutes option.

2.3. Zapp 60/.../5000

Products Rollover option is available for all Zapp 60/.../5000 packages.

2.4. Zapp Share Free

Total value of the monthly subscription is calculated by adding the monthly subscription / owner to the monthly subscription / voice partner; assuming that the owner of the subscription chooses the maximum number of partners, the monthly fee he will pay for everyone is USD 35 (Share Free 150), USD 50 (Free 220), USD 75 (Share Free 350), USD 110 (Share Free 650), USD 235 (Share Free 1300), USD 320 (Share Free 2000), USD 480 (Share Free 3000) and USD 740 (Share Free 5000). Unused national & international minutes of the current month can be rolled over to the following month. Unused minutes between Share partners have no roll over option. Each Share Free partner can choose the type of data subscription best suited to their needs (Start or Upgrade Internet), but the service can only be activated at the request of the owner. This also applies for the International call service. Added to these, Zapp Share Free offers the possibility to have up to 8 data partners that can use the bundled minutes for Internet access using their phones.

2.5. Start

Rollover minutes do not apply for the unused data traffic minutes.

2.6. Zapp Online

Zapp Online does not have voice call capabilities Data transfer speed is not guaranteed and it depends on various factors such as other operators' Internet networks, Internet connection of the accessed servers, computers used (PC with USB 1.0 port having a data rate transfer limited to 1.5 Mbps through constructive standard), technology used (CDMA 1XEV-DO), signal reception at a certain location, radio waves, distance to the emission-reception station, number of users simultaneously connected to the same cell etc. Data transfer speed using CDMA 1X reaches up to 153.6 kbps, while with CDMA 1xEV-DO it can go up to 2.4 Mbps for download and 153.6 kbps for upload; Data speed transfer can be limited by Telemobil to an inferior level, in case this is required in order to prevent abusive usage or resource fraud against other customers. Unused Internet minutes have no roll over.

2.7. Anniversary Minutes

The 15 anniversary minutes represent national minutes and are available for each active terminal, for any Zapp subscription that is older than two years. The anniversary minutes will be received starting the 25th month of subscription, as soon as the billing cycle of the respective account is complete; in other words, if the billing date for a client is on the 10th day of the month, the customer will receive the anniversary minutes after the billing date.

These minutes do not have rollover. The following rate plans do not include the anniversary minutes: Zapp Smart, Zapp 500 Anytime, Zapp 350, Zapp Share Free 350, IE, Zapp Partener, Zapp Corporate and Zapp Ideal. Migration to a different rate plan that does not include the 15 anniversary minutes means this option will no longer be available.

2.8. Zapp 14All

This subscription introduces a new concept on the Romanian telecom market - the "call connection tax". For each successful call, a USD 0.05 flat fee is added to the cost of each call. (Example - the cost of a 2-minute call: 0.05 USD + 2 x 0.14 USD = 0.33 USD) The call connection tax is applied to all national voice calls, including the Upgrades. The call connection tax is not applied to international calls, data calls or calls to voice mail.

3. Upgrades and Options

3.1. Upgrade Friends & Family

Defining and redefining the list of your 3 favorite numbers can be done by calling 111, the Client Service Line. Changing one or more numbers from the list can be done at any time and the cost is USD 1 / phone number.

3.2. Upgrade International

The minimum subscription period for International Upgrade is 3 months. No guarantee deposit is required for activation of this service. Each telecommunications operator is entitled to set its own international call zones. Prices can be modified according to international calls service regulation.

3.3. Upgrade SMS

There is no rollover for the short messages included in the monthly SMS package. Messages such as "SMS voting" (EuroSMS) or those available on ZappMobile Portal (calendar alerts) do not count for the USD/SMS 0.04. Deactivation of this option is free of charge, but only after 3 months (starting with the activation date). Any deactivation request before this term will be charged with USD 10.

3.4. Mobile Baking

This service is offered under the name SmartTel 3G, in partnership with Banc Post, BCR, Raiffeisen

4. Services

4.1. ZappMobile Portal.

The content of the messages (SMS) is provided by third parties. Telemobil is not responsible for the accuracy of the information, liability being confined to the terms and conditions of the subscription contract.

5. Zapp Compliment

If your subscription date is prior to July 1, 2003 (the launching date for this program), you are entitled to a start bonus: USD 1 for every USD 2 paid. Thus, every bill paid between your activation date and July 1, 2003 gives you more points. E-Shop area from ZappMobile is accessible for transactions only to those clients who activate their personal account in the portal.

6. Coverage

The Zapp coverage area map is based on computer software prediction and subject to changes. Planned service areas may be subject to alterations due to changes in transmitter locations. Whilst we constantly work to make our maps as accurate as possible, the information provided does not guarantee the service is available. All products using radio technology, including TV sets and car radios, can be affected by local physical conditions, which may interfere with radio signals.

As with any mobile phone services, the signal can be affected in tunnels, basements, elevators, underground parking lots, crossroads or forests. In other cases, use of your Zapp phone may be impaired inside reinforced concrete buildings. On trains and in other moving vehicles that have no external antenna, the signal can also be affected. Topographic (mountains, forests) or weather conditions can also affect the quality of the signal.

That is why the covered area is only 90% guaranteed, both from the point of view of the territory and the number of listed cities. To learn exactly the type and quality available in a certain area, please contact the Zapp representatives. In the presence of the disturbing factors, either natural or artificial, the quality of the outdoor coverage is not guaranteed. For the extremities of covered areas, the quality of the signal in a certain location point can decrease, depending on how far it is from the site.

To maximize your coverage when using the mobile phone while driving, you can use a Magnetic Car Antenna. In order to improve coverage inside buildings, you can use a Yagi Antenna that has to be installed outside the building.

7. Interconection

Following the Decision nr. 546 dated 25.03.2008, taking into consideration the depreciation of the euro/dollar rate, Telemobil interconnection tariffs will be expressed in euro. Interconnection Agreement signed before 25.03.2008 will be modified accordingly. New Interconnection Agreement that will be signed after that date will contain the following tariffs:

7.1 Interconnection tariffs:

Interconnection tariffs for Telemobil mobile network: National voice call: 0.064 EURO/minut; International voice call: 0.064 EURO/minut; SMS: 0.02 EURO/minut;
Interconnection tariffs for Telemobil fixed network: National voice call: 0.03 EURO/minut; International voice call: 0.03 EURO/minut; SMS: 0.02 EURO/minut;

7.2 Tariffs for implementation and use of interconnection capacity:

INSTALLATION fees (one time): Opening of a New Point of Interconnection:800 EURO per PoI; Installation of Capacity Port: 460 EURO per port of 2Mbps; Rearrangement of Capacity: 460 EURO per port of 2Mbps;USAGE fee (monthly): Rental of Capacity Port: 70 EURO per port of 2Mbps; Transmission costs INSTALLATION fees (one time): Installation fee: 2300 EURO equipment Installation/un-installation/line upgrade 2Mbit/s*: 380 EURO per flux 2Mbps(* for the supported transmission capacity. The installation rate for transmission equipment is levied again if upgrade/exchange transmission equipment is additionally involved in the capacity upgrade.)
USAGE fee (monthly): Short-distance line (<50 km): 315 EURO/month per link 2 Mbps(direct interconnection) Interconnection in collocation center Short-distance line (<50 km): 270 EURO/month per link 2 Mbps

Tarrifs avalabile starting 01.05.2009.

7.3 Conditions:

The rates are calculated in EURO, VAT not included. All voice calls are charged on a second increment basis, starting with the first second. The formula used to determine proportional tariffs for implementation and use of interconnection capacity and for leased lines is Sp = St * TO / Ttotal where:

Sp = the monthly amount invoiced by Telemobil
St = the sum of monthly fees for interconnection services provided by Telemobil to the Operator
TO = the traffic generated by Operator network and completed in Telemobil network
Ttotal = the sum of traffic completed in Telemobil network by Operator network and the traffic terminated in Operator network by Telemobil network
TO / Ttotal = the ratio between the Operator's traffic terminated in Telemobil network from total traffic exchanged by networks.

The above-mentioned formula will apply in case the: Ttotal > 75 000 minutes/month. For TO < 75 000 minutes/month the Operator will pay the entire amount

7.4 Address of switching centers where interconnection occurs:

DCS1-Bucuresti - Calea Bucuresti nr. 2B Bis, Balotesti, Jud. Ilfov
DCS2-Cluj - Comuna Feleacu, str.Televiziunii FN, Jud. Cluj
DCS3-Craiova - DRTV Craiova, str.Bariera Valcii FN
DCS4-Bacau - DRTV Saucesti, Calea Romanului FN, Saucesti, Jud. Bacau
DCS5-Timisoara - Str. Legumiculturii nr. 8A, Timisoara, Jud. Timis

7.5 Interconnecting Telemobil - Suppliers of services regarding subscribers

In accordance with the Law 304/2003, Telemobil will make available all relevant information to the suppliers of services regarding subscribers or to suppliers of subscribers' registers, within their reasonable request.

The terms according to which Telemobil will make available such information can be consulted here.

Suppliers of services regarding subscribers or suppliers of subscribers' registers will fill-in and send by mail to Telemobil the "Request form for making available information regarding subscribers".

The form can be downloaded from here.

The page was last updated on 18.05.2009