Billing and invoice payments

Where can I pay my Zapp invoice?

All payments can be made to TELEMOBIL's account RO67 CITI 0000 0008 2493 8008 opened at Citibank or to the bank account RO25 BACX 0000 0000 7011 3310 opened at HVB Bank Romania SA. State companies have for their payments the RO30TREZ7005069XXX000498 account opened at Treasury & Public Accounting Office of Bucharest City.

Your Zapp bill can also be paid:

  • Cash at Citibank cash machines, Zapp shops around the country (Bucharest - only in Dorobanti and Magheru shop), Germanos shops around the country, any branch of Transilvania Bank, Romexterra, CEC;
  • By card at all ATMs belonging to Transilvania Bank or BCR (only for the card holders issued by these two banks);
  • By payment order.

For all payment methods, mentioning the invoice number you are paying and the Zapp account number is mandatory. For more details on Zapp invoice, call 111 (free call) / 402.44.44 (paid call), Customer Care Department, or send a message to customer.service@zapp.ro.

Can I change my legal address?

Yes, you can change the legal address but you must provide the appropriate legal documents that certify the new legal address.

In order to do that, you must send a written request and a copy of the legal document that certifies the new address (IDI for physical persons, CUI for juridical persons) at 021/206.33.33 fax number or an email at customer_care_ registration@zapp.ro. This change of legal address is free of charge.

Can I change my bill date?

Yes, the bill date can be changed, but only after the first invoice has been issued. The change is operated between the current bill date and the requested bill date. You can choose one of the three bill dates available in our network: 1, 10 or 20 of each month.

After the change of the bill date, the next invoice will include a partial payment for the monthly subscription, this way adjusting the subscription paid in advance in the previous invoice.
To change your billing date, call 111(free call)/ 402.44.44(paid call), Customer Care Department, or send a written request at 021/206.33.56 fax number.

The change is allowed only one time during a bill cycle. The change of the bill date is free of charge.

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